We don’t want to get all philosophical on you here, so we’ll keep it simple.
Our business begins and ends with our clients. When they’re happy, we’re happy. Tony sums it up nicely.
WHO IS THE BOSS?
There is only one boss. It is the customer. It is the customer who pays everyone’s salary and who decides whether our business is going to succeed or fail. The customer does not care that Honest Guys Heating and Cooling, Inc. has a good track record. The minute we start treating the customer without utmost respect, the customer will stop calling us.
The boss (superintendents, building managers and private tenants) pays your bills, pays for your health insurance, funds your profit sharing account, and provides your vacation. A person who works here may think he is working for Honest Guys Heating and Cooling, Inc., because it is the company that writes his paycheck, but he is not. He is working for the person who buys our services, the customer. In fact, the customer can fire everyone in the company from the president on down. How does he do it? He does it by simply spending his money elsewhere. This is one of the reasons why taking pride in the work we do is so important to us personally.
Some of the largest companies that had flourishing businesses a few years ago are no longer in existence. Why? They could not, or did not, satisfy the customer. They forgot who the boss really was! Let’s not forget who our boss is.
We’ve found that if we, as a company, put our employees first, they in turn feel good going out and putting our clients first.
Over the time we’ve accumulated more success stories, more accolades, and more happy customers than just about anyone in town. As rich as our past is, the future looks even brighter and we would love to make you a part of it. Please be in touch and let us know how we can earn your business.